Shipping policy

Shipping is FREE on all orders within the contiguous United States (Alaska, Hawaii, and Puerto Rico are not currently supported). We don't believe in fine print or hidden charges we like things simple and clear.

Want to know about our Return Policy? Read it here.

As soon as you place your order, you'll receive an order confirmation email. This means we've received your order in our system and pre-authorized your card for the purchase.

As soon as we receive your order, we automatically check that the item is in stock and available for immediate shipment. If your item is unavailable or on backorder, we'll void the pre-authorization and reach out by email to arrange an alternative.

If your item is available for immediate shipment, we'll process the charge and get to work preparing your order.

We use a pre-authorization first to avoid any unnecessary charges until we've confirmed your order is ready to ship.

Once you place your order, we place a pre-authorization hold on your card. This means the charge isn't final until we confirm your order is available and ready to ship. If for any reason the product isn't available, the pre-authorization is canceled and the hold is released immediately, with no actual charge to your card.

Estimated shipping times vary by product category:

You'll receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.

For large-format products such as saunas, Pilates equipment, or cold plunge tubs, delivery is made via freight carrier to your curbside or the end of your driveway. The carrier will call you 24 to 48 hours before delivery to schedule a day and time window. We'll contact you directly beforehand to coordinate any special access needs (stairs, narrow driveways, apartment complexes, low-hanging trees, etc.) extra fees may apply for difficult access, and it's best to flag these before your order ships.

Have a question? Email us at hello@kinauralife.com

Please inspect the packaging of your items as soon as they arrive, before signing for delivery. If you notice any damage including minor scratches, dents, or a large hole in the box note it on the delivery receipt, or decline the delivery if the damage looks significant.

Do not use box cutters or blades to open large freight items (saunas, Pilates equipment) this can damage the product inside. Open cartons by hand or with the manufacturer's instructions.

You must report any damage, missing parts, or incorrect items within 48 hours of delivery. Claims made after this window may not be eligible for replacement, as our suppliers' insurance and freight claims require prompt notice.

If you do accept delivery and later notice damage within the 48 hour window, immediately take photos with your phone or camera of the damaged packaging and any damaged items inside. This lets us file an insurance claim and get a replacement out to you right away.

Send your photos to hello@kinauralife.com and visit our Returns page to file your claim.