Shipping policy

Shipping is FREE on all orders within the contiguous United States. Alaska, Hawaii and Puerto Rico are not currently supported. No fine print and no hidden charges.

Want to know about returns? Read our Return Policy.

Shipping times

As a general rule, delivery takes 7 to 14 working days, provided the product is in stock. As these are international shipments, delivery times may vary due to technical or operational transport requirements.

Red light therapy masks are faster: they ship within 24 hours of order confirmation, and delivery usually takes 3 to 4 business days.

You'll get a shipping confirmation email with tracking as soon as your order leaves the warehouse.

Order confirmation

As soon as you place your order, you'll receive an order confirmation email. This means we've received your order and pre-authorized your card.

A pre-authorization is a hold, not a charge. We check that your item is in stock and ready to ship. Then we process the charge and start preparing your order.

If your item is unavailable or on backorder, we cancel the hold right away. You are not charged. We'll email you to arrange an alternative.

Large items delivered by freight

Saunas, Pilates equipment and cold plunge tubs are delivered by freight carrier to your curbside or the end of your driveway.

The carrier will call you 24 to 48 hours before delivery to schedule a day and time window.

We'll contact you before shipping to check access: stairs, narrow driveways, apartment complexes, low-hanging trees, etc. Extra fees may apply for difficult access, so please tell us about it before your order ships.

Damages

Inspect the packaging as soon as it arrives, before signing for delivery.

If you see any damage (scratches, dents or a hole in the box), note it on the delivery receipt. If the damage looks significant, decline the delivery.

Do not use box cutters or blades to open large freight items such as saunas or Pilates equipment. This can damage the product inside. Open the cartons by hand or follow the manufacturer's instructions.

Report any damage, missing parts or incorrect items within 48 hours of delivery. Claims made after this window may not be eligible for replacement, because our suppliers' insurance and freight claims require prompt notice.

If you accept the delivery and notice damage later (within 48 hours), take photos of the damaged packaging and of any damaged items inside. This lets us file an insurance claim and send you a replacement quickly.

Send your photos to hello@kinauralife.com and visit our Returns page to file your claim.

Questions?

Email us at hello@kinauralife.com.