At Kinaura Life, we want you to buy with peace of mind. We carefully select every product we sell, but we understand that sometimes you may need to cancel an order, return a product, or report an issue with a delivery.

30-Day Return Policy

If you're not fully satisfied with your purchase, you can request a return within 30 days of receiving your order — no need to state a reason.

This policy does not apply in the following cases:

• Custom-made or made-to-order products.
• Health or hygiene products that have been unsealed after delivery.
• Products that have been damaged due to customer misuse.

To start a return, email us at hello@kinauralife.com with the following:

• Order number
• Full name
• Item you'd like to return
• Reason for the return (optional)
• Photos of the product and packaging, if applicable

We'll get back to you with next steps and the return address within 48 business hours.

Product Condition

To be accepted, a returned item must be in "Like New" condition — showing no visual signs of wear or use — and include all original accessories, manuals, and packaging whenever possible, properly protected to prevent damage during return shipping. Items returned with visible signs of wear or use will not be accepted, and no refund will be issued.

Return Shipping Costs

Unless the product is defective, incorrect, or arrived damaged, return shipping costs are the customer's responsibility.

If the product is defective, damaged, or incorrect, Kinaura Life will cover the cost of return shipping and help you resolve the issue.

Large-Format Products

For bulky items such as saunas, cold plunge tubs, Pilates equipment, or other large products, return shipping costs and logistics will be reviewed and communicated on a case-by-case basis before starting the process. Email us at hello@kinauralife.com and we'll guide you with no obligation.

Refunds

Once we've received and inspected your returned item, we'll email you with the status of your return. If the return is approved, we'll process your refund within 14 days of receiving the returned product, using the original payment method unless otherwise agreed.

Damaged on Delivery

If your product arrives damaged, please email us at hello@kinauralife.com as soon as possible — ideally the same day it's delivered. If damage is visible at the time of delivery, we recommend noting it with the carrier before signing for the shipment.

Please include in your email:

• Order number
• Photos of the outer packaging
• Photos of the visible damage
• Photos of the shipping label
• A brief description of the issue

Cancellations

If you'd like to cancel an order, email us as soon as possible at hello@kinauralife.com.

• If your order hasn't been prepared or shipped yet, we'll cancel it and issue a full refund.
• If your order has already shipped, the request will be handled as a return, and applicable return shipping costs may apply.

Exceptions

Some products may have specific return conditions based on their nature, size, installation requirements, customization, or supplier terms. When a special condition applies, it will be noted on the product page or during checkout.

Have Questions?

If you have any questions about a return, cancellation, or an issue with your order, email us at hello@kinauralife.com. We're here to help — clearly and directly.