Shipping is FREE on all orders within the contiguous United States. We don't believe in fine print or hidden charges — we like things simple and clear.

Want to know about our Return Policy? Read it here.

Order Confirmation

As soon as you place your order, you'll receive an order confirmation email. This means we've received your order in our system and pre-authorized your card for the purchase.

As soon as we receive your order, we automatically check that the item is in stock and available for immediate shipment. If your item is unavailable or on backorder, we'll void the pre-authorization and reach out by email to arrange an alternative.

If your item is available for immediate shipment, we'll process the charge and get to work preparing your order.

We use a pre-authorization first to avoid any unnecessary charges until we've confirmed your order is ready to ship.

Order Shipment

Once you place your order, we place a pre-authorization hold on your card. This means the charge isn't final until we confirm your order is available and ready to ship. If for any reason the product isn't available, the pre-authorization is canceled and the hold is released immediately, with no actual charge to your card.

If everything checks out, we process the payment and ship your order within 5 to 8 business days. You'll receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.

For large-format products such as saunas, Pilates equipment, or cold plunge tubs, we'll contact you directly to coordinate delivery under the best possible conditions.

Have a question? Email us at hello@kinauralife.com

Damages

Please inspect the packaging of your items as soon as they arrive. If you notice any damage, note it when signing for delivery — or, even better, decline the delivery.

If you do accept delivery, it's essential that you immediately take photos with your phone or camera of the damaged packaging and any damaged items inside. This lets us file an insurance claim and get a replacement out to you right away.

If your item arrives damaged, send us the photos at hello@kinauralife.com and visit our Returns page to file your claim.